Psychological Services Center, USF University of South Florida Psychological Services Center

(813) 974-2496

Office Hours
Monday: 11:00am-7:00pm
Tuesday: 11:30am-7:30pm
Wednesday: 12:00pm-8:00pm
Thursday: 9:00am-5:00pm
Friday - Sunday: Closed
Holidays: As announced.


How to become a client

Making an appointment

Phone call Photo

The first step to becoming a client is making a call to our clinic at (813) 974-2496 during operating hours. On that call, we will work with you to schedule a complimentary 45 min telephone interview with one of our trained staff. This phone interview will help us to learn a little more about you and the reasons you are seeking services at the Psychological Services Center (PSC).

      What to expect during the brief initial phone interview:

  • You will be asked about yourself (e.g., age, living arrangements)
  • Your family, social, medical, and psychological history
  • Your reasons for seeking services at the PSC
  • Once completed, you will be advised as to whether you will be placed on our waiting list. You may also be given information for other services you might consider. This interview will also help us to decide how best to serve your needs.
  • Depending on the length of our waiting list and the specific services being sought, new clients may experience waits of 2 - 4 weeks or more prior to being seen.

What to expect during your first session:

Therapy Session Photo

In general, your first session in the PSC will be for you and your clinician to get to know each other and spend some time discussing your current concerns or reasons for seeking treatment, as well as to introduce you to the policies and procedures of the PSC.

This initial appointment/interview normally lasts 1-2 hours. This process is called an assessment and it is very important in getting treatment started in the right direction. As part of this process you will also be asked to complete questionnaires about yourself, feelings and experiences. This process is important to successful treatment and will continue periodically throughout your time in the clinic.

Please be aware that all of your communications with your clinician will be private and confidential. Your clinician will give you information on how we protect your privacy when explaining clinic operations and policies.

Once the interview is completed, your clinician will schedule your next appointment with you.

As A Client, You Have the Right to:

  1. ask questions at any time;
  2. be informed about the therapist's areas of specialization or limitations;
  3. ask questions about issues relevant to your therapy;
  4. ask questions about written materials regarding your treatment;
  5. negotiate therapeutic goals and renegotiate when necessary;
  6. be informed regarding fees for therapy and method of payment;
  7. refuse a specific intervention or treatment strategy;
  8. discuss aspects of your therapy with others outside the therapy situation, including consulting with another therapist should you choose to do so;
  9. request the therapist to send a written report regarding services rendered to a qualified therapist or organization with your written authorization;
  10. know the ethics code to which the therapist adheres;
  11. solicit help from the ethics committee of the appropriate professional organization in the event of doubt or grievances regarding the therapist's conduct;
  12. terminate therapy at any time.

After Hours Contact

Current or prospective clients calling the clinic after hours receive a recorded message explaining regular operating hours and offering the opportunity to leave a message. Current clients may leave messages for their clinician via confidential voice mail. However, please note that our clinic does not provide any emergency services, an emergency contact number or after-hours on-call service for clients OR non-clients. If you are experiencing an emergency, you should immediately dial 911 or other available crisis resources listed on the Public Resources page on this site or report to the nearest emergency room.